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Find answers, guides, and support for everything On Call Protekt.
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Provider Help Topics
Everything you need to know about providing security through On Call Protekt.
Getting Started
- How to create your provider account
- Setting up your agency profile
- Adding and managing your team members
- Verification and licensing requirements
- Understanding the dashboard
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Finding & Accepting Jobs
- How job matching works
- Viewing and filtering available jobs
- Accepting and declining job requests
- Setting your service area and availability
- Job notifications and alerts
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Payments & Earnings
- How payments work
- Setting up direct deposit
- Understanding your earnings breakdown
- Payment schedules and timing
- Tax documents and 1099s
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Managing Assignments
- Checking in and out of assignments
- Reporting incidents during a shift
- Communicating with customers
- Handling schedule changes
- Completing post-assignment reports
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Account & Settings
- Updating your profile information
- Managing notification preferences
- Changing your password
- Uploading credentials and certifications
- Deactivating or deleting your account
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Customer Help Topics
Everything you need to know about hiring security through On Call Protekt.
Getting Started
- How to create your customer account
- Setting up your business profile
- Understanding the booking process
- Navigating the customer dashboard
- Adding team members to your account
Content coming soon
Posting & Managing Jobs
- How to post a security request
- Specifying job requirements
- Setting your budget and rates
- Editing or canceling a job posting
- Recurring vs. one-time assignments
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Hiring Security
- Reviewing provider profiles
- Understanding provider ratings
- Verifying credentials and licenses
- Accepting or declining provider applications
- Direct hiring vs. open requests
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Payments & Billing
- Adding a payment method
- Understanding pricing and fees
- Viewing invoices and receipts
- Disputing a charge
- Setting up automatic payments
Content coming soon
During the Assignment
- Real-time tracking and check-ins
- Communicating with your security team
- Handling issues during an assignment
- Extending or ending an assignment early
- Rating and reviewing providers
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General Help Topics
Information that applies to all users.
Trust & Safety
- How we verify providers
- Background check process
- Insurance and liability coverage
- Reporting safety concerns
- Our commitment to quality
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Technical Support
- App not loading or crashing
- Login and password issues
- Push notifications not working
- GPS and location problems
- Updating the app
Content coming soon
Policies & Guidelines
- Terms of Service overview
- Privacy Policy summary
- Community guidelines
- Cancellation policy
- Refund policy
Content coming soon
Can't Find What You're Looking For?
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Support hours: Monday - Friday, 9am - 6pm PST
This Help Center is currently under development. The topics listed above represent our planned content outline. Check back soon for full articles, or contact our support team directly for immediate assistance.