Privacy Policy

Introduction

On Call Protekt ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (the "Apps"), website (oncallprotekt.com), and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Register for an account
• Create or update your profile
• Post security job requests
• Submit bids on jobs
• Communicate with other users through our platform
• Contact our support team
• Subscribe to our communications

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Business Information: Company name, business address, tax identification number (for providers)
• Professional Credentials: Security licenses, insurance certificates, certifications, background check information (for providers)
• Financial Information: Bank account details for direct deposit (for providers), payment information
• Employment Information: Officer rosters, employee credentials (for providers)
• Communications: Messages sent through the platform, support inquiries

Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers
• Location Information: GPS location data when you use location-based features (such as clock-in/clock-out verification)
• Usage Information: Pages viewed, features used, time spent on the Services
• Log Information: IP address, browser type, access times, referring URLs

Information from Third Parties

We may receive information about you from third parties, including:

• Background check providers
• Identity verification services
• Payment processors
• Business partners

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Match security providers with customers
• Verify provider credentials and qualifications
• Enable location-based features (such as GPS-verified time tracking)
• Send transactional messages (job alerts, confirmations, status updates)
• Send promotional communications (with your consent)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

SMS/Text Messaging Terms and Consent

Consent to Receive Messages

By providing your phone number and using our Services, you expressly consent to receive SMS/text messages from On Call Protekt. These messages may include:

• Transactional Messages: Job alerts, bid notifications, booking confirmations, clock-in/clock-out reminders, payment confirmations, account notifications
• Service Messages: Important updates about your account, security alerts, verification codes
• Promotional Messages: Special offers, new features, and marketing communications (only with your explicit opt-in consent)

Message Frequency

Message frequency varies based on your activity and preferences. Transactional messages are sent as needed based on your use of the Services. You may receive multiple messages per day during active job periods.

Message and Data Rates

Message and data rates may apply. Your carrier's standard messaging rates will apply to all SMS/text messages. On Call Protekt is not responsible for any charges incurred from your mobile carrier.

Opt-Out Instructions

You may opt out of receiving SMS/text messages at any time by:

• Replying STOP to any message you receive from us
• Contacting us at admin@oncallprotekt.com or +1 (888) 499-9484
• Updating your preferences in the App settings

After opting out, you will receive a confirmation message. Please note that opting out of promotional messages will not affect transactional messages necessary for the operation of your account (such as verification codes or critical account alerts).

No Mobile Information Sharing

We do not sell, rent, loan, trade, lease, or otherwise share your mobile phone number or any information collected through SMS/text messaging with third parties for their marketing purposes. Your mobile information will only be shared with service providers who assist us in delivering messages (such as SMS gateway providers), and they are prohibited from using your information for any other purpose.

Supported Carriers

Our SMS services are designed to work with major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

How We Share Your Information

We may share your information in the following circumstances:

With Other Users

• Providers: When you post a job request, providers in your area can see job details and your business name/rating
• Customers: When you bid on a job, customers can see your business profile, credentials, ratings, and bid information

With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processing
• Background check verification
• SMS/text message delivery
• Cloud hosting and storage
• Analytics and performance monitoring
• Customer support

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

For Legal Purposes

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Protect against legal liability

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

If you wish to delete your account, please contact us at admin@oncallprotekt.com. Note that some information may be retained in our backup systems or as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and employee training

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Access and Update

You can access and update your account information at any time through the App settings or by contacting us.

Communication Preferences

You can manage your communication preferences, including:

• Push notifications (through your device settings)
• Email communications (through unsubscribe links or account settings)
• SMS/text messages (by replying STOP or updating account settings)

Location Services

You can control location services through your device settings. Note that disabling location services may affect certain features, such as GPS-verified time tracking.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at admin@oncallprotekt.com or +1 (888) 499-9484.

Other State Privacy Rights

Residents of other states with applicable privacy laws (such as Virginia, Colorado, Connecticut, and Utah) may have similar rights. Please contact us to exercise any applicable rights.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email or in-app notification (for material changes)

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

For SMS-related inquiries, you may also text HELP to +1 (888) 499-9484 for assistance.

Additional Disclosures

Do Not Track

Our Services do not currently respond to "Do Not Track" signals from web browsers.

International Users

Our Services are operated in the United States. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

Accessibility

If you need this Privacy Policy in an alternative format, please contact us at admin@oncallprotekt.com.